For a number of years, I've followed these stories of violent encounters at airports or onboard airlines.
In my entire life....I've only seen one incident....at a ticket-desk in Atlanta where a lady was losing your sanity and behaving like a 9-year old kid. What the lady wanted to occur....to make up for her trip interruption....was impossible to accomplish. So the agent offered only one solution....at the mid-way point of this planned 9-hour 'trip'.....return the lady to her starting point. This set off a huge cussing situation, and it hit me about five minutes later that the customer-gal was on some type of mood-enhancement drug. The agent? She probably realized the mess going on and just figured getting this gal back home was the only solution possible.
My thoughts....since the 1980s....a lot of people have gone to air travel even though they have anxiety or panic attacks. To reduce stress and tension....they go to some form of tranquillizer. Whatever the dose was on the bottle? They probably doubled or tripled up on what they took at the airport itself. So an hour into the flight....they just aren't capable of acting in a mature way or taking guidance from the airline crew.
Resolving this? I don't see anyway. You just have to move on....reflect upon the incidents that do occur, and then put these people on a 'do-not-fly' listing. Maybe at some point in the future.....a quarter of the population by age forty will be on a 'do-not-fly' list and things start to calm down a bit.
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